Ethan Group

Managed IT Support

Ethan Group uses best-in-class technology to proactively monitor and administer all the managed services we provide. We also offer a 24-hour service desk for first-, second- and third-level support, using a ticketing system based on the Information Technology Infrastructure Library (ITIL) Service Desk methodology to track and resolve issues.

Our volume and economies of scale mean we can provide cost-effective and prompt support. We resolve almost 50,000 support cases every year and more than 98 per cent of calls are answered immediately. Our clients rarely have to wait in a queue for assistance and if they do, the wait is no longer than a maximum of three minutes.

We offer also onsite services when clients need an extra set of hands on location.

Ethoria™ public cloud

Ethan Group’s public cloud provides infrastructure as a service, enabling organisations to avoid the time..
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Ethoria™ private cloud

Private clouds reside within the company environment and are only accessible to staff or authorised business partners.
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In the news

Ethan Group Scores $3.9m Australian Tax Office (ATO) Deal

Ethan Group has been asked to supply almost 4,500 iPads under contracts totalling…
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Don't take our word

"I have a very limited knowledge of IT, but before having Ethan Group involved, I was the person looking after IT issues. Ethan Group understand Aged Care, and the financial pressures that we face. Just as importantly, they understand the software that we use"

St Dominic’s Hostel

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IT Services

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