Ethan Group

Managed IT Support

Ethan Group uses best-in-class technology to proactively monitor and administer all the managed services we provide. We also offer a 24-hour service desk for first-, second- and third-level support, using a ticketing system based on the Information Technology Infrastructure Library (ITIL) Service Desk methodology to track and resolve issues.

Our volume and economies of scale mean we can provide cost-effective and prompt support. We resolve almost 50,000 support cases every year and more than 98 per cent of calls are answered immediately. Our clients rarely have to wait in a queue for assistance and if they do, the wait is no longer than a maximum of three minutes.

We offer also onsite services when clients need an extra set of hands on location.

Ethoria™ public cloud

Ethan Group’s public cloud provides infrastructure as a service, enabling organisations to avoid the time..
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Ethoria™ private cloud

Private clouds reside within the company environment and are only accessible to staff or authorised business partners.
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In the news

Ethan Group appointed as a preferred supplier by the Australian Federal Government for the National Digital Economy Strategy in partnership with the NBN

Ethan Group to provide NBN-enabled online
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Don't take our word

"Previously, we were relying on multiple suppliers to solve network communication, telephony system and mobility related issues. The arrangements we have in place now are far more elegant and easy to manage, with Ethan being the single party for our services giving us the right level of accountability and support."

Fuji Film

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IT Services

Packaged IT services giving you peace of mind.
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Cloud Services

Revolutionising the way organisations do business.
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Data & Internet

Stable, secure and high -performing data network.
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Voice & Mobile

View the full range of fixed & mobile voice services.
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Solutions

Providing the best solutions for your business
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